Contents

MOST POPULAR

how do I create my BETENCORE account?
All you have to do to get started is click the 'Sign Up' button in the upper left corner and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link we send you. Once all this is done, your account will be fully active.
What should I do if I have forgotten my password?
The quickest way is to create a new password by clicking this ‘Forgot Password?’ link.
We will then send an email that will direct you to a new link. Then you can enter a new password for you BETENCORE account.
Alternatively, you can contact our helpful customer support either by emailing us at contact@betencore.io. We will be more than happy to assist you further.
Where can I purchase Bitcoins?
There are plenty of places that allow you to buy and sell Bitcoins. Online exchanges include Coinbase, Bitstamp and Bitpanda. To find out more about buying Bitcoins, please visit our About Bitcoin page.
Are the games fair?
Of course they are. Games from Curacao provider are 100% provably fair and we offer you an easy, straightforward way to verify them. - When playing a game on the BetEncore casino simply click the 'VC' button to access the Verification Center widget.

Games from other providers have fairness guaranteed by our gaming license issued in Curacao by its gaming commission.
Can I deposit with for example a card and cashout in Bitcoin?
Unfortunately you can only cash out via the same way as you deposited. In other words if you for example use Skrill as a deposit method, you have to withdraw to Skrill, and won’t be able to withdraw to for example Neteller or to a card. The money has to go back the same way as they came in to your account.

ACCOUNT

How do I create my BETENCORE account?
All you have to do to get started is click the 'Sign Up' button in the upper left corner and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link we send you. Once all this is done, your account will be fully active.
What should I do if I have forgotten my password?
The quickest way is to create a new password by clicking this ‘Forgot Password?’ link.
We will then send an email that will direct you to a new link. Then you can enter a new password for you BETENCORE account.
Alternatively, you can contact our helpful customer support either by emailing us at contact@betencore.io. We will be more than happy to assist you further.
What should I do if I have forgotten my registered email address?
Just get in touch with our customer support contact@betencore.io and we will sort it out for you.
Can I change my registered email address?
No. Unfortunately it's not possible to change your email address.
Can I register multiple accounts?
Sorry, but we only allow one account per user / IP / computer / household.
How do I add another currency to my account?
Simply go to your My Account page, click the "Add Currency" button and select the currency you want to add from the dropdown menu.
How do I change from one currency to another?
Once you have added new currencies (see question above), go to your My Account page and click "Select" link next to the currency you want to have as the active one.

DEPOSITS & WITHDRAWALS

What currencies does BETENCORE accept?
At the moment, we accept deposits and withdrawls made in 2 currencies. They are: Bitcoin and ETH.
More currencies will be added in the future!
How long will my deposit take to reach my BETENCORE account?
You won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away.
Will I be charged any fees for making deposits or withdrawals?
Some transactions are free of charge while others have small charges depending on currency and method chosen. Kindly refer to our Payments page for more information.
What is the minimum amount of money that I can deposit and withdraw?
Deposit is unlimited and at least 10,000 mUSD can be withdrawn.
How long will it take for me to receive my money once I request a withdrawal?
We always aim to process withdrawal requests instantly and over 90% happen that way, but that will depend on the method used for deposit. Our average cashout time is of 10 minutes and for more information on processing times, please visit our Payments page.
I have made a deposit but the Bitcoins have not been credited to my account. What should I do?
There’s no need to worry. Firstly, you should double check that your transaction was completed successfully on the blockchain. and we will solve the issue as quickly as possible.
Where can I purchase Bitcoins?
There are plenty of places that allow you to buy and sell Bitcoins. Online exchanges include Coinbase, Bitstamp and Bitpanda. To find out more about buying Bitcoins, please visit our About Bitcoin page.
Can I deposit with for example a Bitcoin and cashout in ETH?
Unfortunately you can only cash out via the same way as you deposited. In other words if you for example use BTC as a deposit method, you have to withdraw to BTC, and won’t be able to withdraw to for example ETH. The money has to go back the same way as they came in to your account.

THE CASINO

Are the games fair?
Of course they are. Games from Curacao provider are 100% provably fair and we offer you an easy, straightforward way to verify them. - When playing a game on the BetEncore casino simply click the 'VC' button to access the Verification Center widget.

Games from other providers have fairness guaranteed by our gaming license issued in Curacao by its gaming commission.
What happens if the game I’m playing freezes in the middle of a round?
Most of the time, if your game freezes then you can pick up exactly where you left off next time you open the game. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal.
I can’t get the casino game to start when I click the link. What should I do?
Please delete the game app in your device and try to reinstall it.

If it persists, please contact support via contact@betencore.io
An error or technical issue occurred in the casino. What should I do?
We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team.

Remember that the more information you can give us, the easier it will be for us to resolve the problem. Try to note down the game name, the amount of time you have played, the stake you were playing and details on what happened. If you are able to provide a screenshot of the problem then this will also assist us in fixing the problem.

It is always a good idea to stop playing until the issue has been resolved.
How can I take a screenshot?
A screenshot is a photo of the display currently on your computer screen. The image will be saved in your computer as a file, and can easily be attached to emails in order to send to our support team.

In order to take a screenshot in Windows, just follow the steps outlined below:

Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.

Step 2: Press the 'Print Screen' button on your keyboard. This button is usually located on the right hand side of the keyboard.

Step 3: Open a 'Paint' or 'Word' program on your computer and then press Ctrl + V to paste the image in. You can also click the 'Paste' option from the ‘Edit’ menu to do this. You will then see your print screen image appear in the document.

Step 4: Save this file to your computer using a name that will help you easily identify it. We also recommend that you save it to your desktop to allow faster access to the file.

Step 5: Attach this file into an email addressed to contact@betencore.io, including all the additional information about the error.

In order to take a screenshot on a Mac, just follow the steps outlined below:

Step 1: Ensure that the current view on your screen is the image you want to take a screenshot of. Close or minimise any additional windows that may be obscuring the view.

Step 2: Press Shift + CMD + 4, then click on the spacebar to make the camera appear. Click the mouse in order to take a snapshot of the current window open on your screen. This image will automatically save to your computer desktop, with the current time and date.

Step 3: Attach this file into an email addressed to contact@betencore.io, including all the additional information about the error.

SECURITY

Is all my information secure on BETENCORE?
Always. As soon as you log in, any communication you make between your web browser and the BETENCORE website will be protected by industry-standard encryption technology. This means that all your personal data and any activity you make on the site will be kept completely private.
Are my Bitcoins secure on BETENCORE?
We take your security extremely seriously. Our experts have built in various sophisticated measures to prevent theft of funds or case sensitive information. In addition to this, we follow all the best practices to keep your coins safe, as outlined below:

We store all the bitcoins in cold wallets, which are completely isolated from any online system. Being in cold wallets, they are protected with air-gap isolation
All wallets are encrypted
Will I need to verify my account when I make a deposit or withdrawal?
No, you won’t have to. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behaviour has occurred on your account.
How do I submit my documents?
You can upload your documents straight onto your Betencore Account. Remember that each file cannot exceed 2MB. The accepted file formats are bmp, pdf, gif, jpeg, jpg, png and tif. When you are logged in, go to Documents page to make the uploads.
How long does it take before my documents are approved?
Documents should be approved as fast as possible, however sometimes this may take up to 24 hours. If you follow the steps above, then we will probably not have to ask you for additional copies and the processing time will be faster.
Can my documents be refused?
Yes. We must be in accordance to the rules stated by our licensing institution in Curacao. In cases where it is needed, we will reach out to you to ask for more or alternative document copies, in order to stay within the law.
Where can I see the status of my documents?
On the same page where you upload your documents, you will see the information about the submitting over the picture of the document uploaded on the page.
Why do I have to submit these documents in order to verify my account?
Our top priority is to make sure that we keep all our players safe and we take this very seriously. We are regulated by the Curacao Gaming Authority. They request that we collect these documents on certain cases on behalf of our players to create a safe and regulated environment where you can fully enjoy the website.